Shipping policy

At Kessoral, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from kessoral.myshopify.com

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, high-demand periods, or due to order verification requirements.

Shipping Time

Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, customs clearance, weather conditions, or other delays outside our control.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you complete your purchase.

Any available free shipping offers will also be displayed on our website or during checkout.

Order Confirmation

After placing your order, you should receive an order confirmation email with your order details.

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if available.

Tracking Your Order

You can track your order using the tracking number provided by email once your package has been shipped.

If you have not received tracking information, please contact us at:

Email: support@kessoral.com
Phone: +1 7023841223

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Kessoral is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

Although we work with reliable shipping carriers, delivery delays may happen. If your order is delayed or appears lost, please contact us at support@kessoral.com and we will help review the issue.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package or item.

We will review the issue and provide the best available solution.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or local fees. These charges are the customer’s responsibility unless otherwise stated at checkout.