Refund policy

At Kessoral, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

Returned within 30 days of delivery
In the same condition that you received it
Unused, unworn, and undamaged
In its original packaging
Accompanied by proof of purchase or order confirmation

Return Shipping

Kessoral offers free return shipping for eligible returns. Once your return request is approved, we will provide you with return instructions.

Please do not send items back without contacting us first.

No Restocking Fee

We do not charge any restocking fees for returned items.

Final Sale Items

Kessoral does not have final sale items. All products may be returned if they meet the return eligibility requirements listed above.

How to Start a Return

To start a return, please contact us at:

Email: support@kessoral.com
Phone: +1 7023841223
Website: kessoral.myshopify.com

Please include your order number, full name, and the reason for your return request.

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

Exchanges

If you would like to exchange an item, please contact us at support@kessoral.com. We will guide you through the available options depending on product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@kessoral.com with photos of the item and your order details. We will review the issue and provide a suitable solution.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. If your order has already been shipped, you may request a return after receiving it.